pkrvlp Privacy Policy

1. Introduction

pkrvlp ("we", "us", "our") is committed to protecting the privacy and personal data of all individuals who use our Platform, whether as registered players or casual visitors. This Privacy Policy describes how pkrvlp collects, uses, stores, and shares personal information in connection with the services offered at pkrvlp.com, including cricket betting, casino games, slots, and related account management features.

By accessing the pkrvlp Platform or registering an account, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside the pkrvlp Terms & Conditions, which govern your overall use of the Platform.

2. Data Controller

pkrvlp is the data controller responsible for personal data collected through the Platform. For all privacy-related enquiries, data subject requests, or complaints regarding pkrvlp's handling of your personal information, please contact:

Email: [email protected]

pkrvlp will respond to all data-related enquiries within 30 days of receipt. Where a request is complex or numerous, this period may be extended by a further two months, in which case you will be notified within the initial 30-day window.

3. Data We Collect

3.1 Registration Data

When you create a pkrvlp account, we collect your full legal name, date of birth, email address, Pakistani mobile number, and your chosen username and password (stored in hashed form). This information is required to establish and manage your account.

3.2 Identity Verification (KYC) Data

To comply with our anti-money laundering (AML) and Know Your Customer (KYC) obligations, pkrvlp collects copies of government-issued identification documents (such as Pakistani CNIC, passport, or driving licence), proof of address documentation, and, where required, source of funds information. KYC data is processed securely and stored only for as long as required by applicable regulatory obligations.

3.3 Financial Data

pkrvlp records transaction history, including deposit amounts, withdrawal requests, payment methods used (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah), and timestamps. Full payment instrument numbers are not stored by pkrvlp; payment processing is handled by PCI-DSS-compliant third-party processors.

3.4 Gaming & Betting Activity

We record your betting and gaming activity on the Platform, including wagers placed, game sessions, outcomes, bonuses claimed, and responsible gaming settings you have configured. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.

3.5 Technical & Device Data

pkrvlp automatically collects technical data when you access the Platform, including your IP address, device type, operating system, browser type and version, session duration, and pages visited. This data is used for security monitoring, fraud prevention, and Platform performance optimisation.

3.6 Communications Data

If you contact pkrvlp support via email or live chat, we retain records of those communications for quality assurance, dispute resolution, and compliance purposes.

4. How We Collect Your Data

pkrvlp collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit, place a bet, contact support, or update your account settings;
• Automatically — through cookies, web beacons, server logs, and similar tracking technologies when you browse or interact with the Platform;
• From third parties — including KYC verification partners, payment processors, fraud prevention services, and, where permitted, publicly available sources for identity verification purposes.

5. How We Use Your Data

pkrvlp processes your personal data for the following purposes:

• Account creation and management — establishing, maintaining, and administering your pkrvlp account;
• Identity and age verification — fulfilling KYC obligations to confirm you are aged 18 or over and are who you claim to be;
• Payment processing — processing deposits, withdrawals, and refunds via your chosen PKR payment method;
• Service delivery — providing access to betting markets, casino games, and other Platform features;
• Fraud and AML compliance — detecting, investigating, and preventing fraudulent activity, money laundering, and other financial crimes;
• Responsible gaming — monitoring gaming patterns to identify potential problem gambling behaviour and administering responsible gaming tools you have enabled;
• Customer support — responding to your queries, complaints, and requests;
• Legal and regulatory compliance — meeting obligations under applicable laws, regulations, and licensing conditions;
• Platform improvement — analysing usage patterns to improve the performance, features, and user experience of the pkrvlp Platform.

6. Legal Basis for Processing

pkrvlp processes personal data on the following legal bases:

• Contractual necessity — processing required to provide the services set out in the pkrvlp Terms & Conditions, including account management and payment processing;
• Legal obligation — processing required to comply with AML, KYC, tax reporting, and other regulatory obligations;
• Legitimate interests — processing for fraud prevention, security monitoring, and Platform improvement where those interests are not overridden by your rights;
• Consent — processing for marketing communications, where you have explicitly opted in. You may withdraw this consent at any time.

7. Sharing Your Data

pkrvlp shares personal data only in the following circumstances:

• Service providers — third-party companies that process data on pkrvlp's behalf, including KYC verification providers, payment processors (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah), fraud detection services, and IT infrastructure providers. These providers are contractually required to process data only on pkrvlp's instructions and in compliance with applicable data protection standards;
• Regulatory and law enforcement authorities — where pkrvlp is legally required to disclose information, including to financial intelligence units, licensing regulators, or law enforcement agencies in connection with AML or other compliance obligations;
• Business transfers — in the event of a merger, acquisition, or sale of pkrvlp's business, personal data held by pkrvlp may be transferred to the acquiring entity, subject to equivalent data protection obligations.

pkrvlp does not share your personal data with any other third party without your explicit consent.

8. International Data Transfers

8.1 Some of pkrvlp's service providers may be located outside Pakistan. Where personal data is transferred internationally, pkrvlp ensures that appropriate safeguards are in place — including contractual data protection clauses — to ensure your data receives equivalent protection to that afforded under applicable data protection principles.

8.2 pkrvlp will not transfer your personal data to countries that do not provide an adequate level of data protection without implementing appropriate safeguards and informing you of the transfer where required.

9. Data Retention

9.1 pkrvlp retains personal data for as long as your account is active and for such additional periods as are required by applicable law. In particular:

• KYC and identity verification documents are retained for a minimum of 5 years following account closure, in compliance with AML regulatory requirements;
• Financial transaction records are retained for a minimum of 5 years for tax and regulatory reporting purposes;
• Gameplay and betting records are retained for a minimum of 2 years following your last account activity;
• Customer support communications are retained for 2 years from the date of the interaction.

9.2 Upon expiry of the applicable retention period, pkrvlp will securely delete or anonymise your personal data.

10. Cookies & Tracking Technologies

10.1 pkrvlp uses the following types of cookies on the Platform:

• Strictly necessary cookies — required for the Platform to function, including maintaining your login session and remembering your preferences. These cannot be disabled;
• Analytics cookies — used to collect aggregate, anonymised information about how visitors use the Platform, helping pkrvlp improve performance and content;
• Functionality cookies — used to remember your settings and preferences across sessions to improve your experience on pkrvlp.

10.2 You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality and performance of the pkrvlp Platform.

10.3 pkrvlp does not use advertising or targeting cookies. No behavioural advertising profiles are built from your Platform activity.

11. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by pkrvlp:

• Right of access — to request a copy of the personal data pkrvlp holds about you;
• Right to rectification — to request correction of inaccurate or incomplete personal data;
• Right to erasure — to request deletion of your personal data, subject to pkrvlp's legal retention obligations;
• Right to restriction — to request that pkrvlp restricts processing of your data in certain circumstances;
• Right to data portability — to receive your personal data in a structured, machine-readable format;
• Right to object — to object to processing based on legitimate interests, including direct marketing;
• Right to withdraw consent — where processing is based on your consent, to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact [email protected]. pkrvlp will respond within 30 days. Verification of your identity may be required before a request is processed.

12. Children's Privacy

The pkrvlp Platform is strictly for adults aged 18 years and over. pkrvlp does not knowingly collect personal data from individuals under the age of 18. If pkrvlp becomes aware that personal data has been collected from a minor, the associated account will be immediately suspended and the data deleted in accordance with our data retention procedures.

If you believe that a minor has registered on the pkrvlp Platform, please notify us immediately at [email protected].

13. Security Measures

pkrvlp implements a range of technical and organisational security measures to protect personal data from unauthorised access, loss, alteration, or disclosure, including:

• 256-bit SSL/TLS encryption for all data in transit between your device and pkrvlp servers;
• Encryption of sensitive data at rest within pkrvlp's database infrastructure;
• Role-based access controls ensuring that only authorised personnel can access personal data;
• Regular penetration testing and security audits of the Platform;
• PCI-DSS-compliant payment processing infrastructure.

Notwithstanding these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, pkrvlp will notify affected individuals and relevant authorities as required by applicable law.

14. Third-Party Links

The pkrvlp Platform may contain references or links to third-party services (such as payment processors). pkrvlp is not responsible for the privacy practices or content of those third parties. We recommend reviewing the privacy policies of any third-party services you use in connection with your pkrvlp account.

15. Changes to This Privacy Policy

pkrvlp may update this Privacy Policy periodically to reflect changes in our data processing practices, legal obligations, or Platform features. Where changes are material, pkrvlp will notify registered users via email or a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this Policy indicates when it was most recently revised.

Your continued use of the pkrvlp Platform following notification of changes constitutes your acknowledgement of the updated Privacy Policy.

16. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or pkrvlp's handling of your personal data, please contact our team:

Email: [email protected]

pkrvlp's support team is available 24/7. Privacy and data protection queries are treated with priority. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.